Service & Support: Embroidery Topics

Learn from the Pros

Still have a question? Feel free to contact our service department at [email protected] or our software support department at [email protected]. Becoming an embroidery pro is just a few clicks away! If you have any suggestions for additional items or topics on this page please contact us at [email protected].

———-The following are full instructions on properly greasing your ESP9000. Greasing schedule is every three months. There are five greasing points on the ESP9000 [have your machine off when greasing].

Lubrication points:

Tools You’ll Need:

  • White Lithium Based Grease
  • Phillips Head Screwdriver

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Y Linear Way – Left and Right Side:

  • Using the phillips head screw driver remove the front base cover and the rear base cover
  • Each side has seven screws to remove
  • With finger place a light coat of grease on the Y Linear Way

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X Linear Way:

  • Using the phillips head screw driver remove the X cover
  • There are four screws to remove
  • With finger place a light coat of grease on the X Linear Way

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Case Linear:

  • The Case Linear is found directly behind the head
  • Place your ESP9000 on needle position 1 or 15
  • With finger place a light coat of grease on the Case Linear
  • To move from needle 1 through 15 press the Auto/Manual key, use the color change keys to advance to the next needle and press set
  • After you are done depress the Auto/Manual key

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Cam Rollers:

  • The Cam Rollers are found directly behind the head
  • Place your ESP9000 on needle position 1 or 15
  • With finger place a coat of grease on each of the 15 Cam Rollers
  • To move from needle 1 through 15 press the Auto/Manual key, use the color change keys to advance to the next needle and press set
  • After you are done depress the Auto/Manual key

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If you have additional questions please feel free to contact our service department [email protected] .

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Did not purchase your embroidery machine from Pantograms and you need assistance with your Expert or TOYOTA Embroidery Equipment or Forte’ Embroidery Suite Embroidery Software Programs? We have service, support and training plans available to help you.

Please call us at 1-800-872-1555 for more information.

Our Certified Technicians have been trained to keep your embroidery machine working at its best.
Click here to see the 30 point Inspection Checklist performed when your machine is serviced.

 

Support Information
Business Support Hours
Monday thru Friday – 8:30am to 5:00pm EST
Support Phone Number: 800-872-1555
Email: [email protected]

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Call 1-800-872-1555 to speak to a apparel decorating specialist! OR Click here to request more information