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Technical Support – Update!

Since Pantograms and ColDesi joined forces in late 2016 we’ve combined technical support departments. We now have MORE people to help!

Please visit http://support.coldesi.com for up to date support on:

  • Avance 1501C/GS1501 Embroidery Machines
  • OKI proColor 920WT Color Laser White Toner Printer
  • Digital HeatFX Systems including
    • OKI 8432WT
    • OKI 920WT
  • Current Embroidery Software

We’ll also be adding tips and tricks videos and as much information as we can related to using our equipment and software, so check back often!


We offer complimentary, comprehensive training on our equipment, either online and here at our ColDesi Westshore Campus in Tampa, FL. Please contact us at 877-793-3278 to schedule or discuss your training options.


If you are getting a Software Expiring Message when you open your Forte Embroidery Software, please follow these instructions.

Some User Settings may require you to temporarily disable your Anti-Virus. You MUST do this before performing the procedures below.

You will only need to download for the Level Software that you have, to Determine the Level, Look at the icon on your Desktop for the Forte Software.

LE (Lettering & Editing)   Click Here for Instructions

ID (Intermediate Digitizing)   Click Here for Instructions

PD (Professional Digitizing)   Click Here for Instructions

Watch this video for general instructions:forte fix